I’m an instructional designer with experience working on cross-departmental / international teams with a variety of subject matter experts (SMEs) in sales, customer care, IT, marketing, and product development.

• Work sample 2011 (Flash)
  Selections of recent work, with my voice narrating.
• New: How to create a Word doc (Flash)
  Quickie demo of skills and style for client interview. Took two hours to develop. Here’s an interesting blog post on the topic.
• Self-install CD “AllTel DSL Installation Guide,” Siemens Support Services (Flash)
  This customer-facing WBT was developed for an independent local exchange carrier (ILEC), AllTel, for their Austin DSL test market. I wrote the code and the narration, and worked with the art department to develop the elements. Here is a non-proprietary segment. Entire 12-minute CD took three months to develop.
• Siemens/Efficient Networks Knowledgebase Case Study (PDF)
  This article focuses on my implementation of a knowledgebase server at Siemens/Efficient Networks, and its business impact on our tech support call center. This illustrates my bottom-line focus on training effectiveness.
• WBT Demo “Elevator Pitch,” McAfee Sales Training (Flash)
  I developed this tongue-in-cheek demo to sell management on the idea of interactive training. The final products were proprietary.
• WBT Demo “Introduction to Foundstone” McAfee Product Training (Flash)
  I scripted and developed this training module to support McAfee’s transition from a direct sales to value added reseller model, with localizations worldwide.